Get in touch
Who to contact depends on what has gone wrong. The routes below are ordered by how quickly each is likely to resolve.
Where we are
Buying a course or a mock test
Every paid mock test has a free practice equivalent — sit that first if you want to see the format before paying. If you have a question about what a pack includes, how many attempts you get, or whether a paper matches your syllabus, use the form and we will answer it.
A problem during a live examination
Contact your examination centre invigilator immediately rather than emailing. A paper in progress needs an on-the-spot decision, and your attempt is recoverable — answers are saved as you make them and the remaining time is held on the server, so a crash or a disconnection does not cost you the attempt.
A question about a published result
Results carry a question-by-question breakdown; read that first, as it usually answers the question. Where a specific question's answer key appears wrong, examinations have a formal objection window, and an objection raised in that window is reviewed and — if upheld — applied to every affected candidate's result, not just yours.
Payments and refunds
A purchase can be cancelled for a full refund within 7 days, provided no attempt has been started — once a paper is begun its questions have been seen, so it counts as delivered. Double charges, and payments that never granted access, are refunded whatever the timing.
Quote your order reference if you write about a payment; it is on the confirmation you were sent.
Staff and instructors
Administrative work — creating papers, marking, publishing results, managing courses — happens in the staff console, which is a separate application. Its address is issued directly to the people who need it rather than published here.